The #1 Most Common Email We Receive

My computer crashed and I lost everything … I know you told us to back up our computers but I didn’t … Could you please resend my Food Storage Made Easy Binder file?

And that is the part where we say “I told you so!!!”. In our BabyStep Checklist program the VERY first thing we tell people to do is to have some sort of backup plan for their computer. This doesn’t seem like a typical recommendation from a food storage/preparedness site, but it is the MOST common “disaster” that people have and it is absolutely devastating when it happens. To lose all of your work and school files, not to mention family pictures and videos … it has happened to me and it is awful.
 

Well today I had a serious computer emergency myself. I was working on my laptop at a little table in front of my couch and had a nice full glass of ice water sitting beside me. My five year old son wanted a turn to hold my 2 month old baby, so he came and sat down beside me on the couch and tried to situate himself to comfortably take the babe. Well, in the process of doing that … he kicked the entire glass of water right onto my computer keyboard.

Needless to say I FREAKED OUT. I hurriedly put the baby down and tried to salvage the computer. I burst into tears because my MacBook is my other baby and it is only about a year old and it was FULL of WATER. My 2 month old was screaming because I scared him by putting him down so fast. And my five year old started crying because I was so upset and he was worried about the baby. Plus my three year old girl kept saying “What’s wrong, why is everyone crying?” It was quite a scene.

I thought the computer was completely ruined, as it kept doing crazy freak-out things whenever I tried to use the keyboard. But it appears to work ok if I use an external keyboard and mouse plugged into it. So I’m writing this blog post on my poor flooded MacBook and crossing my fingers that it will still function tomorrow.

The funny part about this is that I was not at ALL worried about my data. The very first thing to cross my mind was “Thank goodness I finally transfered my Mozy account to this computer (after procrastinating for almost a year).” I only had to be sad about replacing a $2400 computer, but all my non-replaceable files are safely stored in my Mozy account and were accessible to me all day while MY computer was drying out.


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So don’t let yourself be one of the people who emails us and says “I know you told me to get a Mozy account, and I should have, but I kept putting it off … and now my computer is fried … can you please resend my checklists?” (Have we mentioned that we have to do those manually and it is HARD to keep up with!) Those emails are the saddest because it is so cheap and easy to get an account and the amount of pain it can save is immeasurable.

Can you tell I’m a BIG Mozy fan? (Julie is too, you can read her story here).


  • Beth Newman

    I never thought I would need another type of back up.  You see I had an external hard drive that I kept all of my docs, pics, recipes, ancestors files, and lots more on.  Then we were told my operating system was damaged and that I should reinstall my computer.  So we made sure I had every backed up on the external.  Restarted the computer hooked up my external hard drive to find that it was no longer working.  So for us lesson learned don’t trust your stuff to one back up source.  We are now on the market for a good internet back up system, external hard drive and flash drives.  As of right now I have lost 14,000 pictures of my children growing up.  We are hoping the money we paid to recover our stuff works. 

    Take care your families treasures. 

  • Harleynus

    I have used Mozy for almost a year, during that time my laptop was replaced, I restored all my files with the exception of all my outlook items, after 3 days of both myself and Dell trying to restore those files I was finally told by Mozy that those files had not been backed up for about 5 months. I received no apology no explaniation but was told that I really should have a second back up, not sure why after all I was paying them to to it.

  • http://www.ababycarrier.com baby sling

    I nearly lost all of my daughters baby pictures and I was devastated. The hubby worked some magic in the end thank goodness, but that was a lesson learned! We back-up our treasures now.

  • Julene

    Ditto on the rice! That is the coolest trick using food storage!

  • Julene

    Ditto on the rice! That is the coolest trick using food storage!

  • PaulaN

    this worked for us a week ago, when my 4 year old dumped a glass of water on our brand new wireless keyboard.

  • napamom5

    Last year during the 7 day challenge, I took your advice and got Mozy for both my home and business computer. About 3 weeks ago, the network card went out on my business computer. We purchased a new computer bc the old one was 6 yrs old and I started backing up my files. I had a little trouble at first, but a quick call to Mozy and talking to Chris really helped. I was able to get all of my quick books file transfered to my new computer. I did have a few issues but was able to get them fixed pretty quick. One thing you might want to check occasionally is if your files are really being backed up, because I could only get up to a year ago from Mozy. So stay on top of things if you want to stay current.

  • napamom5

    Last year during the 7 day challenge, I took your advice and got Mozy for both my home and business computer. About 3 weeks ago, the network card went out on my business computer. We purchased a new computer bc the old one was 6 yrs old and I started backing up my files. I had a little trouble at first, but a quick call to Mozy and talking to Chris really helped. I was able to get all of my quick books file transfered to my new computer. I did have a few issues but was able to get them fixed pretty quick. One thing you might want to check occasionally is if your files are really being backed up, because I could only get up to a year ago from Mozy. So stay on top of things if you want to stay current.

  • Tuxgirl

    Oh, and turn the computer off pronto (power + water = fried electronics), close it, drain off any water if you can and haven’t already. Then, you can close the lid and put it in a bag of rice. (Make sure that there aren’t any air intakes or anything big enough for rice to get in first. If there are, you’ll need to get gel silica packets instead of rice).

    One of the nice things about rice (besides the fact that you probably have some in your food storage) is that it absorbs water really really well. I know people have saved kindles and iphones by putting them in a bag with rice. As long as you can verify that there’s no place that the rice could get inside your computer / under the keys / etc, it ought to help your computer dry out quickly too.

    You should not power the computer on until you are absolutely certain that there is no more water in it. With the rice trick, people usually say at least 2-3 days. If you just leave it out, I’d wait at least a week before trying to turn it on again.

    • PaulaN

      this worked for us a week ago, when my 4 year old dumped a glass of water on our brand new wireless keyboard.

  • Tuxgirl

    Oh, and turn the computer off pronto (power + water = fried electronics), close it, drain off any water if you can and haven’t already. Then, you can close the lid and put it in a bag of rice. (Make sure that there aren’t any air intakes or anything big enough for rice to get in first. If there are, you’ll need to get gel silica packets instead of rice).

    One of the nice things about rice (besides the fact that you probably have some in your food storage) is that it absorbs water really really well. I know people have saved kindles and iphones by putting them in a bag with rice. As long as you can verify that there’s no place that the rice could get inside your computer / under the keys / etc, it ought to help your computer dry out quickly too.

    You should not power the computer on until you are absolutely certain that there is no more water in it. With the rice trick, people usually say at least 2-3 days. If you just leave it out, I’d wait at least a week before trying to turn it on again.

  • TuxGirl

    As a computer person, I’m going to add a detail to this. Please! If you are storing any data that you do not want the entire world to have access to, find a way to encrypt your data *before* uploading it to a system like Mozy. I recommend using a well-known, freely available encryption system, and a good password. Regardless of what the company says, there’s no way that you can guarantee that their employees can’t get to your data unless you lock it yourself.

    Also, Google does have pretty affordable storage (It’s part of Google Docs) if you don’t mind uploading it in chunks yourself. It’s 5$ for 20GB or 20$ for 80GB. Amazon also has affordable storage with their S3 system. That is 10 cents per GB per month, with a 1 cent per thousand uploads and 15 cents per GB to download after the first GB per month. (Actually, let me just copy this over: http://aws.amazon.com/s3/pricing/)

    Anyway, there are lots of good sources, but I’d be exceptionally cautions about trusting any of the companies with private data without encrypting it.